SUMMARY: Under general direction of the JBCGC Chairman responsible for the maintenance of the software, hardware and related peripherals while ensuring optimal system performance. Provides hardware and software support for users according to established policies and procedures in a timely, professional and accurate manner. Maintains the confidentiality of all privileged information.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Installs, configures, and maintains personal computers, hardware, software, voice systems, cabling and other related equipment.
• Provides integrated hardware and software support
• Ensure proper documentation of hardware and software is maintained to meet TICS and MICS requirements
• Contribute to and maintain system standards
• Ensures that backup, recovery, and security procedures are performed as planned and necessary
• Monitors the utilization of the LAN to detect potential errors or problems and provides necessary prevention guidelines. Monitors networks to determine upgrade requirements and general utilization issues
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• Comply with all gaming statutory obligations and company policy
• Maintains confidentiality; works cooperatively with all levels of staff
• Expected to stay informed on current and new technologies. Also, sharing info on or recommending the use of these technologies
• Maintains an operational state of all network PC's, Server's and Point of Sale Systems
• Keeps accountability of automated equipment inventory, replacement and repair parts inventory
• Monitors the utilization of the LAN to detect potential errors or problems and provides necessary prevention guidelines
• Excellent customer service and troubleshooting skills
• Performs other duties as required
MINIMUM QUALIFICATIONS:
• 21 Years of Age
• High School Diploma or GED
• Two years' experience in computer desktop support, Preferred
• Excellent working knowledge of troubleshooting networking equipment and I.T. systems
• Associate's Degree in MIS, Computer Science or related field, preferred
• A+ Certification, Net+ certification, Security+ Certification, preferred
• Communicate Effectively via oral and written methods
• Two or more years' experience in computer repair and or network administration, preferred
• Maintain accountability of controlled and sensitive items
• Identify Issues, test for solutions, and apply repairs
• Understands basics of Active Directory and Exchange management
• Intermediate capability in Microsoft products: Windows, Server, SQL, Office, Dynamics
• Intermediate Understanding of TCP/IP addressed or other Digital Environments
• Intermediate knowledge of network protocols and principles including WAN/LAN routing
• Basic Understanding how to administrate VoIP systems
• Basic Understanding of virtual and physical environments: VMware including VDI
• Willing to work odd and irregular hours including nights, weekends, and
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holidays
• Valid driver's license and clean driving record
• Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation
• No felony, theft, embezzlement, or fraud convictions
• Gaming experience, preferred
• Tribal preference
TRIBAL PREFERNCE POLICY:
• Members of the Jena Band of Choctaw Indians shall be given absolute preference with respect to hiring, promotions, training, contracting, and separation from employment. For persons who meet the minimum qualifications, preferential treatment shall be based on the following criteria and shall be given in the following order:
• Enrolled member of the Jena Band of Choctaw Indians who satisfy the minimum job qualifications
• Spouses of enrolled members of the Jena Band of Choctaw Indians who satisfy the minimum job qualifications
• Enrolled members of other recognized tribes who satisfy the minimum job qualifications
• Military Veterans
• All other who satisfy the minimum job qualifications
KNOWEGDE, SKILLS AND ABILITIES:
• Ability to maintain confidentiality
• Ability to establish and maintain professional relationships with co-workers at all levels
• Ability to work independently and meet strict time lines
• Contributes a team effort and accomplished related results
• Ability to communicate clearly and effectively both orally and in writing
• Ability to set and achieve high standards of performance
• Maintain knowledge of basic concepts and techniques
• Knowledge of modern office practices, procedures, and equipment
• Knowledge of business English, proper spelling, grammar, and punctuation
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels
• Knowledge of a wide range of computer systems software, applications, hardware, including Microsoft Server 2008R2 or later, Microsoft Office, VMware and other related equipment
• Skill in operating various word-processing, spreadsheets, and database software programs in the Windows environment
• Ability to implement, test, troubleshoot, and maintain network systems software
• Ability to work independently and meet strict time lines